Everything that governs an order after you have paid sits on six pages. Each one is short and says what we do.
Policies and what they cover
What we are and what we are not
What we build is cosmetic. It fills a gap and it changes how a smile looks, and it stands in for nothing a dental professional does. Smile Lab USA is not a dental practice or a medical facility and holds no dental licence in Florida or in any other state. Every appliance is designed in Florida and crafted in a licensed dental lab. Anything touching on your oral health belongs with your own dentist. A visit to a licensed dentist within a month of delivery is required under the Terms of Service.
Refunds and cancellations
Cancel before the impression kit ships and the whole amount comes back. After it ships, and before your appliance goes on the bench, everything but the kit comes back. Once the build starts, the remake and the warranty take over, and a late order can be cancelled in full.
Read the Refund PolicyRemakes and returns
Thirty days from delivery to get the fit right, unlimited adjustments, and free remakes for each reason. A finished appliance fits one mouth and cannot go back on a shelf, so this page sets out what stands in place of a return and how to open a case.
Read the Remake and Cancellation PolicyWarranty, adjustments and remakes
Sixty days from delivery on a fault in the build, running alongside the thirty day window for fit. What the cover reaches, where it stops, what ends it early, and how a claim opens with photographs and your order number. A technician reads each one by hand.
Read the Warranty PolicyShipping and delivery
Your impression kit leaves the lab within two to three business days. Your appliance ships on the date printed on your order, counted from the day usable impressions reach us. What happens when we are going to be late, and how tracking and carrier claims work.
Read the Shipping PolicyPrivacy
What we collect, who handles it for us, how long it stays with us, and how to have it corrected or erased. The photographs you send and the 3D models of your teeth are covered here too, along with what Stripe and the carriers see and for how long they keep it.
Read the Privacy PolicyTerms of service
The agreement behind every order placed with Smile Lab USA. Who can order, how payment and prices work, what the appliance is and what it is not, the safety warnings, the messages we send, and how a disagreement is settled if one ever comes up in the end.
Read the Terms of ServiceQuestions
If anything here is unclear, call or text 888-886-5530 on weekdays from 10 am to 6 pm Eastern, or email info@smilelabusa.com with your order number. A real person answers, usually the same day, and the answer is never a form letter and never a ticket number.
Contact Smile Lab USA