— Smile Care Plan
Go safe. Cover your new smile from $13.99 a month.
Month-to-month protection for your custom flipper, partial, veneers, retainer or night guard. Lose it, break it, drop it in the sink: we rebuild it for a flat $45 recrafting fee instead of full price. Cancel anytime.
$45 recrafting fee per claim · Enroll at checkout or within 7 days of delivery · Pause or cancel anytime
Ordering opens soon. You will be able to add the plan when you order, or within 7 days of delivery.
— How it works
Three steps, no paperwork.
- Add the plan. Pick 1 arch or 2 arches when you order, or email us within 7 days of delivery. It bills monthly from the day your appliance ships.
- Something happens. Lost on holiday, chewed by the dog, cracked on the bathroom floor. Email info@smilelabusa.com with your order number and what happened.
- We rebuild it. We confirm the claim, charge the $45 recrafting fee and cut a new appliance from the mold we keep on file. Shipping is free both ways.
— What is covered
Covered, and not covered.
Covered
- Accidental breakage, chips and cracks
- Improper use or negligence
- Loss or theft
- Water, heat, fire and other external damage
- Cosmetic damage that affects fit or function
Not covered
- Normal wear and tear
- Fit changes from gum or tooth movement (that is what adjustments are for)
- Alterations made by anyone other than us
- Impression kits, cases and accessories
— Limits and eligible appliances
How many times, and for what.
| Appliance | Replacements | Fee per claim |
|---|---|---|
| Acrylic, semi-flex and flexible flippers | 1 per 12 months | $45 |
| Acrylic, flexible and metal-frame partials | 1 per 12 months | $45 |
| Snap-on veneers | 1 per 12 months | $45 |
| Night guards | 2 per 12 months, one per 6 months | $45 |
| Essix retainers | 2 per 12 months, one per 6 months | $45 |
Impression kits, cleaning products, cases and gift cards cannot be enrolled. One plan covers one appliance; the 2-arch plan covers both arches of the same order or two appliances in it.
— Billing and cancellation
Simple rules, written down.
- Billing. Monthly, starting the day your appliance ships. Cover runs as long as the subscription is active and paid; a missed payment pauses cover until it is settled.
- Pause, skip, cancel. After the first renewal, any month, from your account or by email. Paid months are not refunded: they covered you for that time.
- Refunds. Plan payments are refundable only before your finished appliance arrives, excluding the activation month. If a fulfilled appliance order is refunded in full, every plan payment is refunded with it and the plan is cancelled.
- Transfer. The plan stays with the appliance and the customer it was bought for. It cannot be moved to another person or order.
- Warranty stays. The plan sits on top of the standard 30 days of free fit adjustments, free remakes for the same reason and the 60-day warranty on build faults. It never replaces them.
- 3D passport. Your 3D passport is stored free for as long as your plan is active, so any reorder skips the impression kit.
Questions before you add it: info@smilelabusa.com or text 888 886 5530.
— Common questions
Smile Care Plan, answered.
How does the Smile Care Plan work?
It is a month-to-month subscription attached to one custom appliance. While your plan is active, you can request a replacement after loss, theft or accidental damage for a flat $45 recrafting fee instead of paying full price again. One arch is $13.99 a month, two arches or two appliances $18.99 a month.
What does the plan cover?
Accidental breakage, improper use or negligence, loss or theft, damage from water, heat, fire or other external events, and cosmetic damage that affects fit or function. Normal wear and tear is not covered.
How many replacements can I claim?
Flippers, partial dentures and snap-on veneers: one replacement per 12 months. Night guards and retainers: two per 12 months, no more than one every six months. A $45 recrafting fee is due with each claim.
When can I enroll?
Add the plan when you order, or within 7 days of the delivery of your finished appliance. After that window the appliance can no longer be enrolled.
How do I make a claim?
Email info@smilelabusa.com with your order number and a short note on what happened. We confirm the claim, take the $45 recrafting fee and rebuild your appliance from the mold on file. If a fresh mold is needed, we send a kit. Shipping is free both ways.
How long does the plan last?
As long as the subscription stays active and the monthly payment goes through. Miss a payment and cover pauses until it is settled.
Can I cancel, pause or skip?
Yes. After the first renewal you can cancel, pause or skip any month from your account or by emailing us. Months already paid are not refunded, because they covered you for that time.
Is the plan refundable?
Only before your finished appliance arrives, excluding the activation month. Once the appliance is delivered the plan is active and payments are no longer refundable. If a fulfilled appliance order is refunded in full, all plan payments are refunded too and the plan is cancelled.
Can I move the plan to another order or person?
No. The plan is tied to one appliance and one customer and cannot be transferred.
Does the plan replace the warranty?
No. Every appliance already comes with 30 days of free fit adjustments, free remakes for the same reason and a 60-day warranty on build faults. The plan adds cover for the things a warranty never does: loss, theft and accidents.
— Ready when ordering opens
Pick your appliance first. The plan is one tap at checkout.
Not sure which appliance you need? Tell us your case and a Smile Architect names it within one business day, no charge.
Get your new smile today— Free consultation
Tell us your case
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